Welcome to Atlas!
This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community.
Index
We’re creating a new structure and posting guide so stay tuned! In the meantime, learn more about each area by reading the descriptions at the top of each area in Atlas.
If you’ve received customer access you now have access to several exclusive areas including more content around Khoros Community, Khoros Care, JX, and Khoros Marketing.
Blogs to subscribe to:
Sign up for a 1:1 Product Coaching session from a team of platform experts. Each session is designed for users to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community.
Get started with training on Khoros products! Click here or email education@khoros.com to contact Training Services for more information on our courses and delivery options.
Looking for support? Visit our Support Center.
Need help finding something or unsure where to post? Try the Customer Structure and Posting Guide.
The short video tutorials below can help you better navigate and use the community so you can find the content you need, create the content you want, and engage with fellow members.
If you have any suggestions on how we can improve this guide, don't hesitate to leave us comments below.
It hurts my eyes!!!
I still wish more forums were public 😉
Liam
@Liam
If you want to have access to more areas of the community, you need to have the purpose to access to more conversations. For exemple, here are a few ways to increase your access.
These are four ways from the top of my head...but there might be more..
How do I start a new thread!?
The website says 'ask the community' then I come here and there's nowhere to start a new thread!?
Am I being thick?! Where's the 'new topic' button gone!?
Hi @edholden sorry to hear you are having trouble posting threads. You can start a new thread by clicking the "New Message" text at the upper left of a forum page; it is located left of "Options", below the search box, and right above the first listed topic. Hopefully this helps.
I was invited by Lithium staffer JeffS to sent him a direct message on the system in regard to this thread.
I opened JeffS's profile
https://community.lithium.com/t5/user/viewprofilepage/user-id/197
and looked for a place to send a message. Didn't find it.
I went back to the forum and mousedover the gear-shaped settings icon on his post. Not there.
I found it by mousingover his icon in the thread. "New Message"
Clicking that I was taken to a page that said I don't have sufficient permissin on this site to do that. I could send an email to lithium or access this guide.
I remembered that there was an email I had received "Welcome to the Lithium Community" and wondered if I needed to verify my email. Turns out I did.
Note to Lithium: When you send out an email requesting an action, the Subject should be "Action needed: Please verify your email address" (action oriented) rather than "Welcome to the community" (doesn't prompt user to open it and do something).
Verifying my email address did not fix this issue.
So, here I am at your Guide page. I used Find on Page to search for info about Messages. Didn't find it. So what exactly do I need to do?
Hi @wittier, apologies about the inconvenience.
You should be able to PM other users now.
Have a great day!
Hi @wittier thanks for the good feedback regarding the activation email. We'll look at tweaking title and messaging so it is clear that the email address will need to be verified to gain full access to community features. I understand the team is already in touch about your inability to send private messages which should be resolved now. Don't hesitate to let us know if there's anything else we can do to help.
-Julie
Lithium, please note:
When creating the posts here that had straight URLs pasted in for your reference so that you could see the tweets and posts I was referring to, Lithium gave me the following warning when I tried to Post Your Comment.
Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied
Now I was just posting the URLs of tweets and posts in this community.lithium.com site. I know of no other HTML in my posts. I didn't use any of the text formatting options on your site. I only used the default "RICH TEXT" entry box to make my posts.
If your machines need to make some kind of adjustments to the URLs, just do it. I don't need a warning in red just because I'm trying to document what's going on with simple pasted URLs. This warning is just another step. It's overly complex. It added no value to my experience. I have no idea what HTML your site recognized and "corrected" for me. It's not useful to me or to you. And I'm only noting it because it happened again to me when I documented the result of Klout getting back to me by email on the original thread where @JeffS was trying to help me. (here: https://community.lithium.com/t5/Suggestions-for-our-community/Where-to-ask-questions-about-Klout/m-... )
Thanks.
And I just got the same error again when trying to post this comment. See image:
@wittier, the error you saw was referring to the http/domain part of the URL, which it does not like and strips it from the URL so that it becomes a relative community URL starting with /t5/... instead. Perhaps a more subtle warning message would be better that the error, but that's all it was.
Thanks for that explanation
I have seen the same red HTML warning just for using text formatting
Or for using links that aren't from the community
i just triggered it again with the same .
Dear Lithium team,
I'm new to this forum and can't send private messages to any member. (I was triying to contact a lithium customer agent).
Regarding this purpose, do you know how long does it take to get the demo to start playing with? I have alredy requested it and I'm dying to try it out...
Thanks in advance, best regards.
Manuel
Hi @cmvecino, you should be able to send private messages now.
Hi @KennethS, thank you!
You should contact Community Help department (via communityhelp@lithium.com) regarding access on Community.
Hi Team!
Are there any short videos describing how to use the community?
Every link in the above post gives me a large red "Access Denied" message. I have received and responded to the email asking me to verify my email address.
How is this supposed to work? I just want to read documentation on the Lithium Community we have implemented. There doesn't seem to be any help in the application itself.
My apologies for any inconvenience, however we are able to grant the necessary permissions only after the user has verified the registered e-mail address, otherwise, a few of community features may not work for the user.
After the e-mail has been verified, please reply back to Community Help and we'll grant the access.
Thanks!
Welcome to Atlas!
This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community.
Index
We’re creating a new structure and posting guide so stay tuned! In the meantime, learn more about each area by reading the descriptions at the top of each area in Atlas.
If you’ve received customer access you now have access to several exclusive areas including more content around Khoros Community, Khoros Care, JX, and Khoros Marketing.
Blogs to subscribe to:
Sign up for a 1:1 Product Coaching session from a team of platform experts. Each session is designed for users to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community.
Get started with training on Khoros products! Click here or email education@khoros.com to contact Training Services for more information on our courses and delivery options.
Looking for support? Visit our Support Center.
Need help finding something or unsure where to post? Try the Customer Structure and Posting Guide.
The short video tutorials below can help you better navigate and use the community so you can find the content you need, create the content you want, and engage with fellow members.
If you have any suggestions on how we can improve this guide, don't hesitate to leave us comments below.
Welcome to Atlas!
This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community.
Index
We’re creating a new structure and posting guide so stay tuned! In the meantime, learn more about each area by reading the descriptions at the top of each area in Atlas.
If you’ve received customer access you now have access to several exclusive areas including more content around Khoros Community, Khoros Care, JX, and Khoros Marketing.
Blogs to subscribe to:
Sign up for a 1:1 Product Coaching session from a team of platform experts. Each session is designed for users to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community.
Get started with training on Khoros products! Click here or email education@khoros.com to contact Training Services for more information on our courses and delivery options.
Looking for support? Visit our Support Center.
Need help finding something or unsure where to post? Try the Customer Structure and Posting Guide.
The short video tutorials below can help you better navigate and use the community so you can find the content you need, create the content you want, and engage with fellow members.
If you have any suggestions on how we can improve this guide, don't hesitate to leave us comments below.