Khoros Maintenance Windows

[#1]

To enhance operational efficiency, we are standardizing our maintenance windows across all products effective May 20th 2024.

Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

All Products

Region	UTC
AMER	08:00 AM - 12:00 PM
APAC	04:00 PM - 08:00 PM
EMEA	11:00 PM - 03:00 AM (+1 day)

For ease of reference, here are the local Pacific times and Indian times for each region:

Region	Pacific Daylight Time (PDT)	Pacific Standard Time (PST)	Indian Standard Time (IST)
AMER	01:00 AM - 05:00 AM	12:00 AM - 04:00 AM	01:30 PM - 05:30 PM
APAC	09:00 AM - 01:00 PM	08:00 AM - 12:00 PM	09:30 PM - 01:30 AM (+1 day)
EMEA	04:00 PM - 08:00 PM	03:00 PM - 07:00 PM	04:30 AM - 08:30 AM

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

[marconierlich]

Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.

[JeffS]

I updated the article to reflect the cut-off time. Thanks marconierlich!

[nathan]

I'm a bit confused about the use of 'GMT' and the footnote - I assume that the time is fixed based on local time in San Francisco, and you are converting this to UK time based on the 'normal' time difference (8 hours). If that is the case, it would probably be clearer to change 'GMT' to 'UK time', with a footnote stating this can vary by 1 hour due to differing summer time dates. Or if you want to be strictly accurate just state the San Francisco local time with the 'normal' UK time below.

[JeffS]

@nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!

[wwceadmin]

What is frequency of these windows ? 

[Leandra_N]

I am a little confused by the Tues/Thurs  11:59:59 PM - 04:00 AM

Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful. 

Thank you. 

[SonySQE]

Hi,

Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)? 

Kind regards

Ollie 

[rnewell]

Chiming in here with @Leandra_N's reply on the Tues/Thurs 11:59:59 PM - 04:00 AM release

Does times for updates start 11:59:59PM Thursday to 4:00am Friday? I ask this because I got a notification via email on the Friday at around ~2:00am. Usually do not check stage/prod updates until the email notification. Thanks

[MohammedSh]

@rnewell @Leandra_N @SonySQE, yes, updates can start any time between 11:59:59 PM Thursday to 4:00 AM Friday.

[CKummer]

We have received an information about the next maintenance on feb 7th 2023. We'll let our users know about it, but is there a default error message popping up during the downtime? 

[SyedSa]

I see that you have received a response from the technical team to the ticket which you created.

[#13]

To enhance operational efficiency, we are standardizing our maintenance windows across all products effective May 20th 2024.

Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

All Products

Region	UTC
AMER	08:00 AM - 12:00 PM
APAC	04:00 PM - 08:00 PM
EMEA	11:00 PM - 03:00 AM (+1 day)

For ease of reference, here are the local Pacific times and Indian times for each region:

Region	Pacific Daylight Time (PDT)	Pacific Standard Time (PST)	Indian Standard Time (IST)
AMER	01:00 AM - 05:00 AM	12:00 AM - 04:00 AM	01:30 PM - 05:30 PM
APAC	09:00 AM - 01:00 PM	08:00 AM - 12:00 PM	09:30 PM - 01:30 AM (+1 day)
EMEA	04:00 PM - 08:00 PM	03:00 PM - 07:00 PM	04:30 AM - 08:30 AM

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

[#14]

To enhance operational efficiency, we are standardizing our maintenance windows across all products effective May 20th 2024.

Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

All Products

Region	UTC
AMER	08:00 AM - 12:00 PM
APAC	04:00 PM - 08:00 PM
EMEA	11:00 PM - 03:00 AM (+1 day)

For ease of reference, here are the local Pacific times and Indian times for each region:

Region	Pacific Daylight Time (PDT)	Pacific Standard Time (PST)	Indian Standard Time (IST)
AMER	01:00 AM - 05:00 AM	12:00 AM - 04:00 AM	01:30 PM - 05:30 PM
APAC	09:00 AM - 01:00 PM	08:00 AM - 12:00 PM	09:30 PM - 01:30 AM (+1 day)
EMEA	04:00 PM - 08:00 PM	03:00 PM - 07:00 PM	04:30 AM - 08:30 AM

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.