Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
|
Region
|
Hours (Regional)
|
Hours (PST)
|
|
Americas
|
6 AM – 6 PM PST
|
6 AM – 6 PM PST
|
|
EMEA
|
7 AM – 6 PM GMT
|
11 PM - 10 AM PST
|
|
APAC
|
7 AM – 4 PM IST
|
5:30 PM – 2:30 AM PST
|
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2024
Americas
|
New Year’s Day (observed)
|
January 1
|
|
Martin Luther King Jr. Day
|
January 15
|
|
President’s Day
|
February 19
|
|
Spring Holiday
|
March 29
|
|
Memorial Day
|
May 27
|
|
Juneteenth (observed)
|
June 19
|
|
Independence Day
|
July 4
|
|
Labor Day
|
September 2
|
|
Thanksgiving Day
|
November 28
|
|
Day after Thanksgiving
|
November 29
|
|
Christmas Eve (observed)
|
December 24
|
|
Christmas Day (observed)
|
December 25
|
|
New Year's Eve (observed)
|
December 31
|
EMEA
|
New Year’s Day (observed)
|
January 1
|
|
Good Friday
|
March 29
|
|
Easter Monday Bank Holiday
|
April 1
|
|
May Bank Holiday
|
May 6
|
|
Spring Bank Holiday
|
May 27
|
|
Juneteenth (observed)
|
June 19
|
|
Summer Bank Holiday
|
August 26
|
|
Christmas Day (observed)
|
December 25
|
|
Boxing Day
|
December 26
|
APAC
|
New Year's Day
|
January 1
|
| Uttarayana Punyakala / Makara Sankranti |
January 15
|
|
Republic Day
|
January 26
|
| Good Friday |
March 29
|
|
Ugadi
|
April 9
|
|
Khutub E-Ramzan
|
April 11
|
|
May Day
|
May 1
|
|
Juneteenth (observed)
|
June 19
|
|
Independence Day
|
August 15
|
|
Gandhi Jayanti
|
October 2
|
|
|
October 31
|
|
|
November 1
|
|
Christmas (observed)
|
December 25
|
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
