Your customer experience is mission critical. Khoros Customer Support is committed to providing the assistance you need to meet your business objectives and drive the most value from your Khoros solution. All Khoros customers receive a robust level of customer support and software upgrades.
DescriptionProduction service outage, severe performance degradation or major security incident that results in Covered Down Time |
Reporting Method |
SLA (Initial Response) by Tier
|
* Available 24x7x365
|
DescriptionFailure in a subsystem or primary function of the product that does not result in Covered Down Time |
Reporting Method |
SLA (Initial Response) by Tier
|
* Available Monday through Friday
|
DescriptionMinor defect, product information inquiry or configuration request |
Reporting Method |
SLA (Initial Response) by Tier
|
* Available Monday through Friday
|
DescriptionA minor or cosmetic problem with minimal impact or documentation/case portal access requests. |
Reporting Method |
SLA (Initial Response) by Tier
|
* Available Monday through Friday
|
Legend: |
Premium Support / Standard Support |
Khoros Communities |   | ||
Khoros Care |   | ||
Khoros Marketing |   | ||
Khoros Corporate |   |